Introduction

Your travel insurance policy is provided to you in partnership with Rush Insurance Services Limited, and is underwritten Allianz Assistance.

The data you provide to your travel agent is shared with Rush Insurance Services Limited for the purpose of fulfilling your travel insurance contract. More information relating to how your travel agent uses your data can be found on their websites by viewing their privacy notice. 

Rush Insurance Services Limited, on behalf of your travel agent, ensure that customers receive appropriate information surrounding their travel insurance policies and do this by using information provided by you. Rush Insurance Services Limited are devoted to protecting and respecting your privacy.

We recognise our responsibility to treat your personal information with care and to comply with all relevant legislation, in particular the UK Data Protection Regulation (UK GDPR) tailored by the Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR) which we refer to as the “legislation” in this document.  This notice covers our requirement to provide you with information on how and why we use your personal data and of your rights under the legislation. For the avoidance of doubt, the data collected extends to include call recordings between you/your representative and Rush Insurance Services Limited. 

Data Controller

If your travel agent has provided you with a quotation, and/or administer your insurance policy as an Appointed Representative of Rush Insurance Services Limited, we (Rush Insurance Services Limited) are classed as the “data controller” which means we process your data. Your data may be passed to other parties, including Insurers, and/or medical underwriters for the purposes of arranging insurance. These parties could also be data controllers and where necessary will issue their own Data Protection Privacy Notices.

Personal Information

You will be required to provide personal information such as;

• Name and date of birth
• Postal address, email and contact telephone number
• Details of your travel plans
• Information about any pre-existing medical conditions
• Payment details where required
• Other information you give us in response to Marketing

We will use personal information about you mainly to;

• Provide you with a travel insurance quotation
• Arrange and administer your policy
• Service your policy including but not limited to claims and complaints
• Inform you about our products and services
• Statistical analysis
• Provide access to internal systems
• Record training results

Some of the personal information we ask you to provide may be sensitive as defined in the legislation, e.g. you may have to give us information about your medical history or criminal convictions.  We are allowed under the legislation to collect such information for specified “insurance purposes” without your specific consent but it will only be used for the purposes set out above.  If you give us information about another person, in doing so you confirm that they have given you permission to provide it to us and that we may use their personal data in the same way as your own as set out in this notice.

Legal Basis for processing your Personal Information

We are required to have a lawful basis in order to process your personal data and the relevant bases which we use are show in the table below.

Purpose of processing	Lawful Basis
Providing quotations; arranging and administering insurance policies.	Necessary for the performance of an insurance contract, including but not limited to claims and complaints.
Provision of information on products and services (Marketing).	Our legitimate interests or your explicit consent.
To notify you of changes in our service.	Our Legal and Regulatory obligations.
To prevent and detect fraud, money laundering and other financial crimes.	Our Legal and Regulatory obligations.
To meet general legal or regulatory obligations.	Our Legal and Regulatory obligations.
Statistical analysis.	Our legitimate interests – to refine and enhance the products and pricing which we can offer.   To review contractual obligations between your travel agent and Rush Insurance Services Limited.   Regulatory obligations to review performance of your travel agent as an Appointed Representative of Rush Insurance Services Limited.
Provide access to internal systems	Necessary for the performance of, but not limited to, policy sales, administration, and reporting
Record training results	To comply with our regulatory obligations.

Marketing

We may contact you by email, text, telephone, mail or other agreed means to keep you up to date about our products and services.  The legislation allows us to do this in our own commercial interests for certain communications with previous customers. In other circumstances we can only do so with your explicit consent. In all cases you can opt out from receiving such communications at any time.

Disclosure of your Personal Information

As a necessary part of providing you with the services described above we may need to disclose your personal data to other third parties. These may include, Software companies, Insurers, other Insurance Intermediaries, Underwriters, Insurance Industry databases, Government databases, Credit agencies, Regulatory authorities and the Police/other law enforcement bodies and this will be to assist with fraud prevention and detection.

Retention Period

Your data will not be retained for longer than is necessary and will be managed in accordance with our data retention policy. In most cases the period will be for a maximum of 7 years following the expiry of an insurance contract unless we are required to retain the data for a longer period due to business, legal or regulatory requirements. Call recordings will be held for up to 5 years, allowing for the expiry of contract and a reasonable timeframe in which to submit either a claim or dispute against the contract.

International transfers of data

We may transfer your personal data to destinations outside the European Economic Area (EEA). Where we do we will ensure that it is treated securely and in accordance with the legislation.

Your Rights

Under the legislation you have the following rights in relation to our processing of your personal data: –

1. The right to be informed about how we use your personal data (This Privacy Notice);

2. The right to see a copy of the personal information we hold about you. (In most cases this will be free of charge);

3. The right to have personal information rectified if inaccurate or incomplete;

4. The right of erasure of your personal information where there is no compelling reason for its continued processing;

5. The right to restrict processing in certain circumstances, e.g. if its accuracy is being contested;

6. The right to data portability which, subject to certain conditions, allows you to obtain and reuse your personal data across different services;

7. The right to object to certain processing including for the purposes of direct marketing;

8. Rights to information in relation to automated decision making and profiling.

Complaints/Contact us

If you have a complaint about how Rush Insurance Services Limited use your personal information, please contact us at the address below. You also have the right to lodge a complaint with the Information Commissioner’s Office at any time.

For further information on this Privacy Notice, to access your personal information or to exercise any of your other rights, please contact

The Data Protection Officer, Rush Insurance Services Limited at 1 – 13 Wellington Road North, Stockport, SK4 1AF or email compliance@rushinsurance.co.uk or telephone 0333 400 7780.

Last updated November 2024.